Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at IntelliBridgeNet.
Effective Date: February 15, 2025
1. Introduction and Scope
IntelliBridgeNet ("we," "us," or "our") operates as an educational platform specializing in budgeting skills and financial literacy training. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at intellibridgenet.com or engage with our educational services.
We are committed to protecting your privacy in accordance with Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This policy applies to all personal information collected through our website, educational programs, and related services.
Important: By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.
2. Information We Collect
We collect various types of information to provide and improve our educational services. The information we collect falls into several categories, each serving specific purposes for delivering quality financial education.
| Information Type | Examples | Collection Method |
|---|---|---|
| Personal Identifiers | Name, email address, phone number, mailing address | Registration forms, contact forms |
| Educational Information | Learning preferences, course progress, assessment results | Learning platform interactions |
| Technical Data | IP address, browser type, device information, cookies | Automatic collection via website |
| Financial Information | Payment details, billing address, transaction history | Payment processing systems |
| Communication Records | Support tickets, email correspondence, feedback | Direct communication channels |
- Information you provide directly through forms, surveys, or communications
- Automatically collected technical information when you browse our website
- Educational progress and performance data from our learning management system
- Payment and billing information processed through secure third-party payment processors
- Communications you send to us, including support requests and feedback
3. How We Use Your Information
Your personal information helps us deliver personalized educational experiences and maintain the quality of our services. We use this information for legitimate business purposes that directly support your learning journey and our operations.
Educational Services
Providing course materials, tracking progress, personalizing learning experiences, and issuing certificates or credentials upon completion.
Communication
Sending course updates, educational content, important notices, and responding to your inquiries and support requests.
Service Improvement
Analyzing usage patterns, gathering feedback, and enhancing our educational programs and website functionality.
Business Operations
Processing payments, maintaining accounts, ensuring security, and complying with legal and regulatory requirements.
We may also use aggregated and anonymized data for research purposes, market analysis, and developing new educational content. This anonymized data cannot be linked back to individual users and helps us understand broader learning trends and needs.
4. Information Sharing and Disclosure
We limit the sharing of your personal information to specific circumstances necessary for providing our services. We never sell your personal information to third parties for marketing purposes.
- Service Providers: We share information with trusted third-party service providers who help us operate our platform, process payments, send emails, and provide technical support. These providers are contractually bound to protect your information.
- Educational Partners: With your consent, we may share relevant educational information with accredited institutions or certification bodies when you're pursuing formal credentials.
- Legal Requirements: We may disclose information when required by law, court order, or regulatory authorities, or to protect our legal rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity with appropriate safeguards.
- Emergency Situations: We may share information to protect the vital interests of individuals or prevent serious harm.
Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before sharing any information.
5. Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights in a timely and transparent manner.
Access Rights
Request access to the personal information we hold about you, including details about how it's being used and with whom it's shared.
Correction Rights
Request corrections to inaccurate or incomplete personal information in our records. We'll update your information promptly upon verification.
Withdrawal of Consent
Withdraw consent for certain uses of your information, subject to legal and contractual restrictions. This may affect our ability to provide some services.
Complaint Rights
File a complaint with us or the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may require identity verification to protect your information security.
6. Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and administrative safeguards.
- Encryption: All data transmissions are protected using industry-standard SSL/TLS encryption. Sensitive data is encrypted both in transit and at rest.
- Access Controls: We maintain strict access controls, ensuring only authorized personnel can access personal information on a need-to-know basis.
- Regular Monitoring: Our systems are continuously monitored for security threats, unauthorized access attempts, and unusual activities.
- Staff Training: All employees receive regular privacy and security training to ensure proper handling of personal information.
- Incident Response: We maintain a comprehensive incident response plan to quickly address any potential security breaches.
- Third-Party Security: We require all service providers to maintain appropriate security standards through contractual agreements.
Despite our best efforts, no security system is completely foolproof. We cannot guarantee absolute security but commit to promptly notifying affected users and relevant authorities of any significant data breaches as required by law.
7. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our retention periods vary depending on the type of information and our legitimate business needs.
| Information Type | Retention Period | Deletion Criteria |
|---|---|---|
| Account Information | Duration of active account + 2 years | Account closure and completion of obligations |
| Educational Records | 7 years after course completion | Regulatory requirements and credential verification needs |
| Payment Information | 7 years from transaction date | Tax and accounting legal requirements |
| Marketing Communications | Until consent withdrawal | User request or inactive engagement for 3+ years |
| Technical Logs | 12-24 months | Security analysis and system optimization needs |
When information is no longer needed, we securely delete or anonymize it using industry-standard methods. You can request early deletion of your information, though this may affect our ability to provide certain services or maintain required records.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. You have control over how these technologies are used.
- Essential Cookies: Required for website functionality, security, and providing requested services. These cannot be disabled without affecting site operations.
- Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how to improve user experience.
- Functional Cookies: Remember your preferences and settings to provide a more personalized experience during future visits.
- Marketing Cookies: Used to display relevant advertisements and track the effectiveness of our marketing campaigns.
Cookie Management: You can control cookie settings through your browser preferences or our cookie consent banner. Disabling certain cookies may limit website functionality or personalization features.
9. International Data Transfers
While we primarily store and process data within Canada, some of our service providers may be located in other countries, including the United States. When we transfer personal information internationally, we ensure appropriate safeguards are in place.
- We use service providers that comply with recognized international privacy frameworks
- All international transfers are governed by contractual data protection clauses
- We conduct due diligence on the privacy laws and practices of destination countries
- Users are informed when their data may be processed outside Canada
- We maintain records of all international transfers for transparency and compliance
10. Children's Privacy
Our services are designed for adult learners aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will promptly delete such information from our systems.
Parents or guardians who believe their child has provided personal information to us should contact us immediately. We will investigate the matter and take appropriate action to remove the information and prevent future unauthorized collection.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify users of material changes through email or prominent website notices at least 30 days before the changes take effect.
Minor updates that don't significantly affect your rights may be implemented with shorter notice. We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Questions and Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Email: [email protected]
Phone: +886 933 002 055
Mail: 103, Taiwan, Taipei City, Datong District, Minsheng W Rd, 83號4樓
We aim to respond to all privacy inquiries within 30 days and will work with you to resolve any concerns about our privacy practices.